I got a phone call from Verizon on June 10, 2015 asking me to return the FIOS equipment. I told the Verizon agent that I had already returned it and gave him the UPS tracking number. I was put on hold for a few minutes and was told that the equipment was received by Verizon on May 28, 2015 at 10:29 am. On June 11, 2015 I received an email ...If their is no store near to you, you need to contact Verizon 1-800-VERIZON and ask for an authorized return. They will send you a box and labels. I believe they are still using ups, but whatever company they are using make sure to get a receipt. Don't tell them to far in advance that you want to turn off service, they have a tendency to do it ...This. You have to choose a store that accepts FiOS equipment. In my case it was actually a wireless authorized reseller and not a retail Verizon store. I've successfully returned Verizon equipment at one of their stores so you should be able to do the same. should be able to return it to most/all UPS stores also.Edg1. Community Leader. 08-17-2019 06:07 AM. Call 1-800-Verizon (8008374966) and type in your phone/account number say you want to return equipment to the prompt. Just called and got through in five minutes. As far as returning goes they will either send you a box or you can drop off at UPS.Folks, a few key points to help you: This is a public forum. Information posted here comes from other users and is not an official Verizon source. This thread is over a year old. Information may have changed since it was posted. If you want up to date help, you've two options: Start a new thread...03-11-2015 03:37 PM. I had FiOS service while I lived in Medford, MA from April 2013 until March 2014. I moved to Ohio and could no longer have FiOS service. I returned the equipment to a UPS store to be shipped back to Verizon per a customer service agent's instructions. A few months later, I get a bill for $613 for unreturned equipment.Contacted local verizon wireless and begged to speak with a u.s. verizon residential cust serv rep and yes, the older model Actiontec MI424-WR Rev. E is obsolete and does not have to be replaced and you will not be assessed a non-return fee for it.This. You have to choose a store that accepts FiOS equipment. In my case it was actually a wireless authorized reseller and not a retail Verizon store. I've successfully returned Verizon equipment at one of their stores so you should be able to do the same. should be able to return it to most/all UPS stores also.Customer Service Rep. In response to 14202. 02-11-2021 12:22 PM. Making sure your returned device is sent back properly is key. You do not have to delete all apps from your phone before sending it in. However, to remove all personal information and applications, then you can perform a Factory reset. This will erase all information from …The verizon cable box return locations locations can help with all your needs. Contact a location near you for products or services. ... there are no fees charged for returning your Verizon equipment. ... have the option to request a prepaid return shipping label from Verizon and ship all boxes and accessories back through UPS instead of ...The Verizon FiOS TV Equipment Return Program form that was included with the return box says "Please remember, customers are responsible for equipment until returned to UPS/USPS" ... When I had to return some equipment, the guy at the UPS store warned me to hold onto the receipt for up to a year as he had heard about many cases with a similiar ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Place the packaged equipment in a sturdy box and fill any empty spaces with packing material to prevent shifting. Seal the box tightly with tape and affix the return label provided by Verizon. This section provides a detailed overview of the steps required to return Verizon FiOS equipment.A lot of people get those emails even though they are returned. Since you lost the ups tracking number all you can do is hope they put it into the system as returned. I've returned my equipment a few weeks ago by UPS, and saw it was delivered to a location in Pennsylvania. I just recieved an email saying Verizon.Apologies for the delay in our reply, John_Goilll. That is certainly a concern that you have not received a return shipping label. Let's make sure we can get you a return shipping kit for the 5G Home equipment. We will need account access to assist, please be on the lookout for a private message from us, so we can help.Verizon has charged me $200 for non return of equipment. I have called over 6x since December trying to either receive a return box or label so that I may return this equipment. I can not print a label from the link given and Literally feel like I have no other choices at this point. Requesting any help I can get PLEASE.1. RETURN POLICY. Equipment may be returned to Verizon as set forth below. These policies do not limit or supersede existing manufacturers’ warranties. You may return any Equipment or Other Devices you purchased from us for any reason within thirty (30) days of purchase. Defective Equipment may be returned within one (1) year of Equipment ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Mon-Sat: 10 am – 8 pm, Sun: 12 pm – 6 pm. Verizon Wireless. 1619 Rockville Pike, Rockville, MD 20852. (301) 881-0200. Mon-Sat: 10 am – 8 pm, Sun: 12 pm – 6 pm. These locations are subject to change, so we recommend contacting your preferred location beforehand to ensure that they still accept Verizon equipment returns.After the failed tech attempts, verizon told me my modem must be defective and would send me a new one (at a cost of course of like $2.50/month). They specifically told me a return pre-paid shipping lable would be in the box to return my old modem. If I didnt return the old modem they would charge me for it.Make sure you get a receipt from the store to show that you handed the equipment over, and gave you a UPS tracking number. 2). Call Verizon and ask them to send you a return label. You do the packing, and put the label on the box, hand it to any UPS driver you can find, or take it any UPS Store, or authorized shipping center. It is prepaid, and ...01-21-2022 09:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...We would like to show you a description here but the site won’t allow us.Rhode Island. Virginia. You can check out the address of every store on Verizon’s website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon’s customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).01-19-2009 02:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. I have recently cancelled my fios internet and tv service.I cancelled my Verzion service when I moved in April. I was given 30 days to return the equipment and I did so with the shipping box and UPS label Verizon sent to me. I put the equipment in the box and dropped it off with UPS. Verzion said it never recieved the equipment. Because Verizon genereated ...A lot of people get those emails even though they are returned. Since you lost the ups tracking number all you can do is hope they put it into the system as returned. I've returned my equipment a few weeks ago by UPS, and saw it was delivered to a location in Pennsylvania. I just recieved an email saying Verizon.They'll return the package to Verizon's warehouse. Since the phone was never signed for, there is no $35 restocking fee and the return shipping is obviously free since it's a refused package. Verizon will then remove the 2-year payment plan from the account and credit back the tax that was paid at the store when the order was placed.To return your equipment: Return rented equipment to the Verizon store or UPS Store nearest you; You do not need to box up equipment, since equipment serial numbers will be scanned and returned to Verizon (be sure to get a receipt for your records) Contact Verizon at 1.800.verizon (1-800-837-4966) if you have any questions.Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. Learn how to to order devices and accessories online and pick them up at a store near you. Pick up your orders in a Verizon store or use the drive-up pick up option.Make sure you get a receipt from the store to show that you handed the equipment over, and gave you a UPS tracking number. 2). Call Verizon and ask them to send you a return label. You do the packing, and put the label on the box, hand it to any UPS driver you can find, or take it any UPS Store, or authorized shipping center. It is prepaid, and ...Verizon claims I never returned my equipment. 07-05-2016 11:12 AM. I closed my account on 6/7, received the return package supplies on 6/15, and mailed back my modem and cable card on 6/20. Checked with UPS and they listed it as delivered so stupid me I threw the receipt away thinking it was all set. Now Verizon is claiming they never received ...To request a prepaid return mailer to ship us your equipment, we need to look up your account. Please enter the reference number on the communication you received. If you don't have a reference number, please enter your 17-digit Frontier account number. Account OR Reference Number *. Continue. Enter the reference number or 17-digit Frontier ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...01-21-2022 09:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...Requires a return box (provided on request) for UPS dropoff. Follow these instructions. Call 1.800.921.8101 and tell us what type of change you'd like to make to your Frontier service. We'll ...Spoke to a specialist from Verizon at this number: 844-837-2262, and they said that I need to call Frontier since Verizon Fios is no longer servicing my area (California). EDIT: Frontier tech support said that they don't want it back if it is …Verizon has partnered with UPS to provide customers with convenient drop-off locations where they can return their equipment. You can use the Verizon equipment return website to find a UPS location near you, print a shipping label, and drop off your equipment. What Types of Devices Can You Return? You can return a variety of …Wen't to the Verizon store, they emailed me a "Thank you for returning your equipment, there is nothing esle for you to do" letter. I kept a picture of the UPS tracking number from the package on my phone just in case. Everytime I logged into my account, it would tell me to "return equipment by March 17th to avoid a fee".Rhode Island. Virginia. You can check out the address of every store on Verizon’s website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon’s customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).Return Options: Return rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. ... you may cancel the Service and receive a full refund of all monthly charges paid as well as any one-time charges and equipment charges paid to Verizon. Can ...This depends on your Pon architecture/ONT Model, call and talk to the Verizon FSC about it. 0 Likes. Reply. tns2. Community Leader. 09-11-2013 05:37 AM. I believe its messy if you have that many TV's. Has to do with the maximum number of MOCA connections which is, or at least was, 8. That allows for seven STB/DVR.Call customer care, get a live person and ask for return kit and confirm the address. Alternatively you can have them email shipping label to u, print label slap on box drop off at UPS or walgreens. Also if you bring to a corporate verizon …Re: I returned equipment weeks ago, but Verizon has not received it. tns2. Super User. 04-27-2014 02:29 PM. Always get a receipt from UPS for equipment you send back. Verizon, and most cable/satellite companies, are notorious for not knowing about what equipment was returned.Verizon lost my equipment on return. 12-14-2019 12:36 PM. Hi, I cancelled on 9/28 and returned the equipment using Verizon provided box and label within 30 days. I have since been billed 90 dollars for unreturned equipment plus 10 dollars of whatever fees. I have a receipt from Office Depot where I dropped off the package and tracking shows it ...Request a Home Shipment Return Kit from Spectrum if you don't have Spectrum, UPS, or FedEx stores nearby. Make sure to return Spectrum equipment within 15 days of the confirmation that you changed your service. Otherwise, they can charge you up to $200 in fees for failure to return your equipment. Follow along as we explore how to return ...Correct answer: I am moving to an area that Verizon does not cover. My contract is up so there are no early termination fees. I have Verizon Fios TV. ... you can drop them off at any UPS and they will return the equipment free of charge. View solution in original post. Helped me too. 2 Likes Reply. All Community topics; Previous Topic; Next Topic;Items bought at a Verizon store, on verizon.com or with our Customer Service can be turned in at a Verizon store for 30-day returns and exchanges.If you're trading in a device, visit our Trade-In Tracker for available options. You can't turn in your device at a Verizon store if you: Bought the item at a Verizon Authorized Retailer (except for warranty replacements)You can return Verizon equipment if you purchased it directly from either the Verizon website or an authorized retailer. If the equipment was bought from an authorized retailer, you must return the equipment to that store. ... However, if you go to the UPS store to return the package, you should be able to return the package right at the store ...Verizon has charged me $200 for non return of equipment. I have called over 6x since December trying to either receive a return box or label so that I may return this equipment. I can not print a label from the link given and Literally feel like I have no other choices at this point. Requesting any help I can get PLEASE.Any UPS store will accept the return. You can use the packaging and shipping label we provided, but it isn't required. The UPS Store scans the equipment's serial numbers, packages and ships the returned equipment. Be sure to keep the return receipt for your records. We will send you an email confirmation of your return.I didn't even have to hold. For future reference, I first tried calling 1-800-837-4966 and got sent through the phone tree. So I asked Google for a Verizon Customer Service number and found 1-800-922-0204. With the second phone number , I got right through to a rep. I spoke with, I believe, Larry.If it is within 30 days, give a corporate store a shot. Anything beyond 30-days, call 800-392-0717 and tell them you want to cancel the home internet service. They should be mailing you a kit to ship the unit back. If you have made attempts to request the shipping kit, and the equipment is NOT ACTIVE on your account, go to a corporate store and ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Jun 24, 2015 · Once the equipment is received we will issue the appropriate credit (s) to your bill. To return this equipment, please use the box (es) and return label that was sent to you and bring the packaged items to your local UPS® or you can check here for a Verizon location near you. They will ship it back to us at no cost to you.Accessibility Resource Center Skip to main content. Personal Business. StoresJust place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...just go to a ups store and they may be able to assist you. or go to a verizon fios corporate store and return it there but make sure you get a signed and dated receipt from both places you may use. Verizon is famous for saying they never received the equipment back and likes to charge the customers for a return even when proved it was returned.To return your equipment: Return rented equipment to your nearest Verizon store or UPS Store; You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon (be sure to get a receipt for your records) Contact Verizon at 1.800.Verizon (1-800-837-4966) if you have any questionsA lot of people get those emails even though they are returned. Since you lost the ups tracking number all you can do is hope they put it into the system as returned. I've returned my equipment a few weeks ago by UPS, and saw it was delivered to a location in Pennsylvania. I just recieved an email saying Verizon.Unlocking a Verizon CDMA phone is an easy process. Like any cell phone, a CDMA phone requires a network to work. In this case that network is Verizon. Unlocking the phone will allo...Just make sure to keep tracking number to prove they were received. If you really would prefer a store, check with your local Verizon Wireless store )make sure a corporate store and not a reseller). They may also handle FIOS or can tell you where the closest one is. I have two SD set-top boxes that I want to return to a verizon store.Failure to return a Verizon router within 30 days of terminated connection attracts a bill of unreturned equipment. Standard bills of unreturned equipment for Verizon are calculated at a daily rate. Users who fail to return a disconnected or old unit router will need to pay a fine every day until compliance.01-19-2009 02:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. I have recently cancelled my fios internet and tv service.Was this helpful? (Video Length- 2:00 ) You can easily return and/or exchange a mobile device or accessory you purchased from verizon.com. Please visit our Verizon Return Policy for details and watch this video to see how. To learn about sending your return back to us, visit Verizon mobile 30-day return and exchange FAQs. Watch this video to ...You should have received a prepaid return label and packing box for returning the Verizon-owned 5G Home Internet Gateway, window receiver, router, and cords. You should return this equipment to us in undamaged condition (subject only to reasonable wear and tear) within 30 days of service cancellation, or you may be charged $0 for the non-return ...Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location Fee for late or no return: Varies by equipment, up to $300 or moreThere are two ways to return your package. One would be to mail the equipment directly to Verizon, if you were wondering how to return Verizon equipment to UPS. The other would be to return the equipment to a Verizon store. You should know that not all Verizon stores accept the returned products.On Saturday, February 3rd Verizon installed the Fios line etc...in my condo. The installed left a G1100 router behind. I know this router is not necessary and I don't need it. My Asus is working fine and is more than capable to handle the requirements for my service. Issue: I can't get rid of the ro...Don't forget and don't wait, because not returning your old device after 10-15 days, depending on your contractual agreement, could result in non-return charges. Before sending in your damaged iPhone®, Samsung®, or other Android™ phone after receiving a replacement, you'll first need to take a few steps like backing up your data and turning ...11-30-2023 12:10 AM. I went to a verizon store on 10/7/23 and a sales associate informed me that I was qualified to try their 5g home internet device free for 30 days. I requested two devices to try out. After two weeks I noticed that the 5g internet was not working for our house so I decided to call on 10/15/23 to cancel the service.Hello, I cancelled my Verizon services on 1/16/15 and mailed my Verizon equipment using the local UPS Office. 1-set top box, 1- router and 1-cable card. The UPS agents was able to scan the serial # of the router and the box however the card did not have one that could be entered to the UPS Verizon system.We offer one of the options shown below for backup battery power for your Verizon voice service depending on your Verizon equipment. (We do not offer the ...Verizon lost my equipment on return. 01-22-2018 02:23 PM. I returend equipment in my own box using a label that Verizon e-mailed to me and even though I have proof of delivery from UPS, Verizon is claiming they never got the equipment, even though the proof of delivery says one of their guys signed for it.03-28-2022 09:56 PM. The 5G home wifi router (big white cube/brick) was sent to my house. The service doesn't work at my house/no 5G signal from the towers at my house. Support was not able to fix it and left me hanging for 3 weeks twiddling my thumbs. The 30 day mark is coming up soon and I need to get this device back to Verizon.UPS Service Notice: A notice given on first delivery attempt in select countries. UPS Mail Innovations Tracking Numbers. You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology.I recently cancelled my verizon fios because I need to moved to a new place. I returned the two equipment (HD TV Set box and router) the day after I stopped the service on 07/24 and kept the ups receipt. the UPS traker showed verzion received the shipped box on Monday 07/27 and verizon sent me an email today saying they are …Correct answer: I am moving to an area that Verizon does not cover. My contract is up so there are no early termination fees. I have Verizon Fios TV. ... you can drop them off at any UPS and they will return the equipment free of charge. View solution in original post. Helped me too. 2 Likes Reply. All Community topics; Previous Topic; Next Topic;07-14-2021 09:30 PM. Recently ordered my upgrade and Verizon failed to include my apt number on the shipping address and device was returned to sender by UPS. Called and chatted with multiple reps to get the issue resolved. I have no device, I've been charged the initial fees on my visa and Verizon sent me an email requesting my old phone to ...To return equipment to AT&T, contact the AT&T customer service by calling the number listed on AT&T’s Contact Us page and explain the reason why you need to return the equipment. F...placing it in a post office box (surprised they still have one left) if they don't get their stuff back it's about $150 for the router and the other I have no idea. however being mad at Verizon is kind of strange. They gave you the return labels and it was up to you the customer to send them back properly. 0 Likes.Recall that you have 30 days from the date of your service disconnection to return all of your Verizon Fios equipment in order to avoid being charged for unreturned equipment. You can reach Verizon customer service by calling 1-800-837-4966 if you have any questions or need any extra assistance. By following these steps, you can ensure a hassle ...Verizon will send you a return kit in the mail that includes instructions on how to return your equipment. The kit will also include a prepaid shipping label that you can use to send the router back to Verizon. Online Return Process. If you prefer to handle the return process online, you can do so through the Verizon website.Installing Verizon Fios. Self-Installation is a great way to set up your Fios Internet, TV and Phone service (s) when it's convenient for you. Verizon can mail you the equipment or you can pick it up at one of our Fios locations. When you've received your equipment, sign into My Verizon to get your Fios up and running with the easy step-by ...placing it in a post office box (surprised they still have one left) if they don't get their stuff back it's about $150 for the router and the other I have no idea. however being mad at Verizon is kind of strange. They gave you the return labels and it was up to you the customer to send them back properly. 0 Likes.03-11-2015 03:37 PM. I had FiOS service while I lived in Medford, MA from April 2013 until March 2014. I moved to Ohio and could no longer have FiOS service. I returned the equipment to a UPS store to be shipped back to Verizon per a customer service agent's instructions. A few months later, I get a bill for $613 for unreturned equipment.Jan 31, 2024 · Enthusiast - Level 1. 01-31-2024 02:37 AM. I returned the old Fios equipment in late November/early December 2023 but am being charged $375 for unreturned equipment. After receiving “no equipment return” email reminder from VZ I called and agent Mathew told me I was all clear on 1/2/24. Saw charge again in 1/30/24 and called.I cancelled my Verzion service when I moved in April. I was given 30 days to return the equipment and I did so with the shipping box and UPS label Verizon sent to me. I put the equipment in the box and dropped it off with UPS. Verzion said it never recieved the equipment. Because Verizon genereated ...In today’s competitive business landscape, optimizing return on investment (ROI) is crucial for companies of all sizes. One area where businesses can significantly reduce costs and...The answer: yes. You are required to return your damaged device with the prepaid envelope that was sent to you. And don't wait—if you don't return your old device in the time frame specified in your contract, you could be charged a non-return fee. Before sending in your damaged iPhone®, Samsung®, or other Android™ phone, you'll first need ... Return to the Device Management Center. Select Return Details for the device you’re returning. Click
Nov 17, 2011 · I was supposed to get a return shipping label, which, after 2 weeks of waiting, I still did not receive. I called customer support, and was put on hold for quite sometime, only to find out that the systems were down and could not create for me a return shipping label. Then I was told to find a UPS store that can return the equipment back to ...Jul 5, 2016 · Verizon claims I never returned my equipment. 07-05-2016 11:12 AM. I closed my account on 6/7, received the return package supplies on 6/15, and mailed back my modem and cable card on 6/20. Checked with UPS and they listed it as delivered so stupid me I threw the receipt away thinking it was all set. Now Verizon is claiming they never received ...Re: I returned equipment weeks ago, but Verizon has not received it. 04-27-2014 02:29 PM. Always get a receipt from UPS for equipment you send back. Verizon, and most cable/satellite companies, are notorious for not knowing about what equipment was returned.Ok . Verizon put it together…I upgraded to the FIOS. Service on my new address. I cancelled the LTE on my old address in Feb 7…twice I have been waiting 2 hours on the phone and you guys are supposed to send me the box a label. Now not only didn’t do it BUT also sending this warning about getting a...Here is the UPS instructions from the Spectrum support website: UPS Return. You can easily return Spectrum equipment by bringing it to any UPS Store. To return your equipment to a UPS Store: Use the UPS Store Locator tool to find the store nearest you. Note: Not all UPS locations are UPS Stores. Please use the link to find the nearest UPS Store.Equipment returns Return rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertiser Discl...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Hey Verizon: I have called, emailed, and called about 10 more times. UPS lost the equipment I sent to return to you, and now UPS refuses to open an investigation becasue they tell me it has to be initiated by Verizon. So of course, I call Verizon (about 10 different times) and am given the run around by every one I speak with.I'm paying $15/mo to rent Verizon's router and I'm thinking about just buying my own. However, I cannot find information on how to return the router to Verizon to avoid being charged. No stores around me seem to accept equipment returns. I read something about going to a UPS store but that was in the context of terminating service.Just make sure to keep tracking number to prove they were received. If you really would prefer a store, check with your local Verizon Wireless store )make sure a corporate store and not a reseller). They may also handle FIOS or can tell you where the closest one is. I have two SD set-top boxes that I want to return to a verizon store.03-28-2022 09:56 PM. The 5G home wifi router (big white cube/brick) was sent to my house. The service doesn't work at my house/no 5G signal from the towers at my house. Support was not able to fix it and left me hanging for 3 weeks twiddling my thumbs. The 30 day mark is coming up soon and I need to get this device back to Verizon.The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Companies have different return options to choose from. Ask us about our "no box or no label" and Group Ship® programs. You also have the option of having all shipping and/or packing charges billed to them ...The store employees are commission based salespeople and it hurts their performance when equipment is brought there. If you want to be nice to both, take it to the UPS store. UPS. I just waited an hour in the Spectrum store while the three reps activated new accounts and upsold cell service.Online Only. Buy Details. iPhone: $829.99 (128 GB only) device payment or full retail purchase w/ new smartphone line on postpaid Unlimited Plus or Unlimited Ultimate plan req'd. Less $829.99 promo credit applied over 36 mos.; promo credit ends if eligibility req's are no longer met; 0% APR. Community. Mobile.To use a Verizon Wireless Prepaid phone, customers must add minutes in advance. One way to do this is by purchasing a prepaid Verizon refill phone card. The prepaid Verizon phone c...why dont the verizon techs take old equipment for some customers and not others. I spoke to a friend and they took her old router. But for me they said they cant give me a receipt so i had to pack up STB amd router and drive to a local UPS. to return.You should have been given a disconnect order number, you then bring that order number and your stuff to a UPS store and they'll package it and ship it. Just be sure to get the tracking number. Also can print one yourself here: …Enthusiast - Level 1. 01-31-2024 02:37 AM. I returned the old Fios equipment in late November/early December 2023 but am being charged $375 for unreturned equipment. After receiving “no equipment return” email reminder from VZ I called and agent Mathew told me I was all clear on 1/2/24. Saw charge again in 1/30/24 and called.Return equipment tracking label. 04-20-2023 01:44 PM. I canceled my subscription for the home Internet because I moved. I was then told that I can only return the equipment after Verizon sends me a return package and label. I had to update my address on my disconnected account, which was not easy. Now that my address has been updated and a new ...To return equipment to Spectrum, visit a Spectrum store or use their pre-paid shipping label for mailing. Submit the equipment at the store or package it securely and drop it off at a UPS location with the label provided. If you're looking to return your Spectrum equipment, there are simple and convenient options available to you.Spoke to a specialist from Verizon at this number: 844-837-2262, and they said that I need to call Frontier since Verizon Fios is no longer servicing my area (California). EDIT: Frontier tech support said that they don't want it back if it is …In today’s competitive business landscape, optimizing return on investment (ROI) is crucial for companies of all sizes. One area where businesses can significantly reduce costs and...This page provides mobile device return/exchange, early upgrade and warranty replacements shipping information. Use this information to find out if you can print a label through My Verizon if you lost the original label. For trade-ins or home internet equipment return information, visit: Trade in your mobile device FAQs; Verizon Home Internet ...Hey Verizon: I have called, emailed, and called about 10 more times. UPS lost the equipment I sent to return to you, and now UPS refuses to open an investigation becasue they tell me it has to be initiated by Verizon. So of course, I call Verizon (about 10 different times) and am given the run around by every one I speak with.Place the packaged equipment in a sturdy box and fill any empty spaces with packing material to prevent shifting. Seal the box tightly with tape and affix the return label provided by Verizon. This section provides a detailed overview of the steps required to return Verizon FiOS equipment.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Pack your return in a sturdy box. Be sure to remove any old shipping labels if you're reusing the box it arrived in, or one from a previous shipment. If you don’t have one, you can order supplies online or buy them at The UPS Store. Seal your box with plastic or nylon tape at least two inches wide. Don’t use duct tape.You can also return the router in person by going to a Verizon store near you. Here’s how –. Bring the router and all the accessories to the Verizon store. Ask a Verizon representative to …To return equipment to Spectrum, visit a Spectrum store or use their pre-paid shipping label for mailing. Submit the equipment at the store or package it securely and drop it off at a UPS location with the label provided. If you're looking to return your Spectrum equipment, there are simple and convenient options available to you.Yes, UPS will take care of packaging and returning the equipment, no charge. Be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how Comcast knows who the equipment came from. They would want you to return cable boxes and modem/router devices and their power cords.Return to the Device Management Center. Select Return Details for the device you’re returning. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as ...Visit Community. 24/7 automated phone system: call *611 from your mobile. Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.Rhode Island. Virginia. You can check out the address of every store on Verizon’s website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon’s customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).Contacted local verizon wireless and begged to speak with a u.s. verizon residential cust serv rep and yes, the older model Actiontec MI424-WR Rev. E is obsolete and does not have to be replaced and you will not be assessed a non-return fee for it.You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your ...To return your equipment: Return rented equipment to the Verizon store or UPS Store nearest you; You do not need to box up equipment, since equipment serial numbers will be scanned and returned to Verizon (be sure to get a receipt for your records) Contact Verizon at 1.800.verizon (1-800-837-4966) if you have any questions.You can also return your equipment by bringing it to a UPS Store during store hours. The UPS Store will take care of the rest. If you can't visit a UPS or Spectrum store, you can request a Home Shipment Return Kit by contacting Spectrum. Note: Spectrum Mobile products are not eligible for free equipment returns through The UPS Store.This. You have to choose a store that accepts FiOS equipment. In my case it was actually a wireless authorized reseller and not a retail Verizon store. I've successfully returned Verizon equipment at one of their stores so you should be able to do the same. should be able to return it to most/all UPS stores also.When you call Verizon FiOS, the customer service representative on the other end of the line already knows quite a lot about you. When you call Verizon FiOS, the customer service r...1. RETURN POLICY. Equipment may be returned to Verizon as set forth below. These policies do not limit or supersede existing manufacturers’ warranties. You may return any Equipment or Other Devices you purchased from us for any reason within thirty (30) days of purchase. Defective Equipment may be returned within one (1) year of Equipment ...Table Contents: show The Hassle-Free Guide to Returning Your Verizon Fios Equipment 📺 Introduction: Why Return Your Verizon Fios Equipment? 🤔 1. Moving to a New Location or Switching Providers 2. Upgrading or Downgrading Your Service 3. Experiencing Technical Issues or Malfunctions 4. Ending Your Contract 5. Environmental Impact 6. Avoiding Additional Charges and Fees …Put your old box and its power cord in the shipping container your new box came in. There will be a return UPS label to put on the outside covering the original UPS sticker. Then bring it to any UPS location for free pre-paid shipping back to us. A mistake was done during the installation and Verizon sent me a new DVR via UPS.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ... I didn't even have to hold. For future reference, I first tried calling 1-800-837-4966 and